General inquiries
New around here? Start with the basics.
General inquiries
New around here? Start with the basics.
When will my domain name be live?
Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases your domain name will be live within a few hours.
Do I need to buy web hosting?
Another great question. You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
Who owns my domain name?
You own your domain name and therefore have full rights and control over it; we never register customer domains in our name.
How do I renew my domain name?
Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.
I already have domain, but want to transfer to HELLENSoft. Any tips?
We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel – just get in touch if you need some help!.
Domain Name Hosting Features
Dive deeper into Hellensoft servers features.
User-friendly custom control panel
Manage your websites, databases, email, files, and every other aspect of your hosting accountstraight from your bespoke control panel. We’ve developed it ourselves to ensure a sleek, modern and user-friendly experience.
Nominet WHOIS opt out
Anyone buying a domain name from any provider is required to provide correct contact details which are then added to the public, globally accessible WHOIS database. This information is often used by third parties for spam, scams, and selling o
Easy DNS management
All your DNS records can be controlled from HellenSoft: from A and CNAME to TXT and SRV. Our nameservers use Google’s reliable global network to deliver quick responses.
VPS General Information
Yup, it can be a little confusing. But a virtual private server (VPS) is a form of web hosting, while a virtual private network (VPN) is a technology that allows you to remain completely anonymous when using the web. Read up more on VPS vs. VPN here.
VPS Services - Self Signed SSL Certificates
In short, a virtual private server is ideal for users looking for more control over their hosting environment. Maybe your site traffic has grown, or maybe you have multiple websites and need more resources to run them all effectively. A VPS gives you more flexibility and control to bump up things like RAM and disk space without paying for more than you need.
For more information on shared vs. VPS hosting check out our blog.
Do I Need a VPS?
If you’re switching from Shared, Reseller, or Dedicated hosting to a virtual private server, the process is pretty simple. You’ll just have to transfer your files, change the DNS, and cancel your old plan. For more details into this process, check out this article on switching to VPS.
Permissions & Privacy
We take security & privacy seriously.
Do I Need Domain Privacy Protection? | HostX
A Virtual Private Server is a server divided into fully separate hosting environments. When you have VPS hosting, one of those environments is completely dedicated to you. That means you don't have to share resources (such as RAM or CPU) with other customers and you're less likely to be impacted by their behavior.
Launchpad: How to Enable WHMCS Privacy?
Another great question. A dedicated server is a server that's literally dedicated to you and no one else, which means the world (or in this case, server) is your oyster. Learn more about the benefits of VPS and Dedicated here.
What Is Domain Name Privacy? | HostX
Our KnowledgeBase will walk you through exactly how to upgrade to a VPS. Then you can check out these essential first steps.
And if you really want to go for it, you can read up on more general information about VPS here.
Common Web Hosting Questions | HostX Blog
Another great question. A dedicated server is a server that's literally dedicated to you and no one else, which means the world (or in this case, server) is your oyster. Learn more about the benefits of VPS and Dedicated here.
Domain Privacy
Our KnowledgeBase will walk you through exactly how to upgrade to a VPS. Then you can check out these essential first steps.
And if you really want to go for it, you can read up on more general information about VPS here.
Pricing & Plans
Learn about plans, payments, and more.
Hosting Price Chart
A Virtual Private Server is a server divided into fully separate hosting environments. When you have VPS hosting, one of those environments is completely dedicated to you. That means you don't have to share resources (such as RAM or CPU) with other customers and you're less likely to be impacted by their behavior.
Addon Price Chart
Another great question. A dedicated server is a server that's literally dedicated to you and no one else, which means the world (or in this case, server) is your oyster. Learn more about the benefits of VPS and Dedicated here.
Web hosting discount prices
Our KnowledgeBase will walk you through exactly how to upgrade to a VPS. Then you can check out these essential first steps.
And if you really want to go for it, you can read up on more general information about VPS here.
Domain Registration and Renewal Pricing Explained
Yup, it can be a little confusing. But a virtual private server (VPS) is a form of web hosting, while a virtual private network (VPN) is a technology that allows you to remain completely anonymous when using the web. Read up more on VPS vs. VPN here.
Registering Domain Names and TLD Prices
In short, a virtual private server is ideal for users looking for more control over their hosting environment. Maybe your site traffic has grown, or maybe you have multiple websites and need more resources to run them all effectively. A VPS gives you more flexibility and control to bump up things like RAM and disk space without paying for more than you need.
For more information on shared vs. VPS hosting check out our blog.
How To Set Pricing for Your Online Store | HostX Blog
If you’re switching from Shared, Reseller, or Dedicated hosting to a virtual private server, the process is pretty simple. You’ll just have to transfer your files, change the DNS, and cancel your old plan. For more details into this process, check out this article on switching to VPS.
